Citi launches global mobile alerts

"On Demand” alerts

Citi Commercial Cards is launching a global mobile alerts system for cardholders and programme administrators in around 66 countries across Europe, the Middle East, Africa and Asia (view press release). Through the service, users will be able to receive SMS alerts or emails reminding them of key events such as when their statement is ready, their payment is due or past-due, and when a replacement card has been mailed to them.

Five new alerts are also being launched for participating US organisations, two ”On Demand” alerts in real-time and three subscription alerts. The “On Demand” alerts will enable cardholders to check balance and transaction history by typing the short command “GOCITI.” Users will be able to customise their alerts by language, time zone, and the day and hour of delivery.

The expansion of SMS alerts to 66 countries around the world allows cardholders from Austria to Thailand and many points in between to benefit from this convenient communication tool, in their choice of language. The alerts remind cardholders when their statements are ready, when a payment is due, which may help them avoid any potential late fees,” said Manish Kohli, Citi’s global head of commercial cards. 

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