Global information services company, Experian, is launching Experian Smart Collect 24/7, an online collections portal providing creditors with an alternative way of interacting with customers in arrears (view press release). The portal uses technology developed by Intelligent Environments and is the latest product in Experian’s suite of collection tools. It is designed to give banks, retailers and other providers the ability to offer their customers the tools to manage their arrears, securely make payments, set up direct debits and create payment plans through internet enabled devices, including mobile phones.
“The addition of Smart Collect to our collections portfolio will enable organisations to offer a more viable and convenient service to debtors they are collecting from. By providing customers with the flexibility to manage their arrears in the same way that they bank, online collections services are bringing convenience to customers,” said Simon Waller, head of customer management and collections at Experian UK and Ireland.