Raglan Housing is offering its tenants the opportunity to pay their monthly rents using a downloadable mobile phone app (view press release). Currently, around 3,000 Raglan tenants use allpay to pay their rents by telephone, online, by text or via a swipecard at a Post Office, shop or garage, wherever they see a PayPoint sign. allpay is now offering a free mobile phone app available on iPhones or android smartphones which will allow users to pay their rent. The app stores the tenant’s payment reference numbers, bank card details and payment amounts so they do not need re-entering for every transaction.
“As a housing association that aims to provide excellent customer service we welcome any initiative that will make life easier for our tenants,” said Charlie Bessant, Raglan’s Senior Credit Controller responsible for the collection of rents. “Raglan residents already have a variety of ways to pay their rent by using the allpay methods or direct to us by cheque, standing order or direct debit. The mobile phone app will give tenants another quicker and more convenient option that fits in with their lifestyle while allowing us to meet e-government targets for payment service accessibility.”
Raglan Housing owns and manages 12, 320 homes in 95 local authority areas across the South East, South West, Midlands and East of England.