The survey found that 71% of people do not believe that the UK banks have learned from the financial crisis, an increase on 61% in September 2011. Banking scandals including the mis-selling of PPI, the rigging of Libor interest rates and the Natwest and Nationwide system failure have far from bolstered the general consumer feeling towards the banks. 

Discoverings from the report foud that 45% of consumers are concerned about mortgage rates, and 42% about household debt. 84% believe that the banks have not done enough to try and change, an increase from 76% in September 2011. 71% think that banking culture remains unimproved, 50% criticise the government’s handling of the banks and 80% believe that the banking problems run deeper than simply a few individuals making bad decisions.