FirstOntario Credit Union deploys live video teller ATMs

APTRA Interactive Teller

FirstOntario Credit Union is deploying NCR APTRA Interactive Teller, which will enable its customers to talk to a remote teller at the ATM (view press release). APTRA Interactive Teller will give consumers access to branch services after the branch is closed and in areas not served by branches. The ATM will incorporate a two-way video conferencing which will allow users to talk to and see a teller who can remotely drive the ATM transaction from a central location, guiding members through typical in-branch transactions via the ATM screen. In addition, services offered will include deposits, withdrawals, cheque cashing, loan payments, cash advances, and booking appointments with branch staff.

FirstOntario introduced the first ‘Personal Assisted Tellers’ (PAT) in Canada two years ago and with NCR we’re offering another first to our members. We pride ourselves on personal service and we wanted to bring that to the ATM to allow our members to get instant personal service when they want it,” said Dave Schurman, EVP and COO, FirstOntario. “It expands our services and hours of operation, and enhances the functionality at the ATM by allowing members to conduct most of the transactions they would do in the branch right at the ATM screen with a live teller still driving the transaction for the member.”

Related reading

Leave a comment