Results of Global Transaction Banking Survey announced

Results are in

According to the Global Transaction Banking Survey 2012 by Finextra and Misys which surveyed 105 payment professionals in 40 countries, there is a strong strategic focus on customer service and channel and product innovation. The study showed that banks are increasingly integrating their transaction banking businesses, and 90% of banks have created single transaction banking groups, or plan to in the near future. Many are still challenged by their complex IT environments.

45% of respondents ranked m-banking as a priority. 63% said that self-service channels are on the way in the next three years, and 88% have, or will have, financial supply chain services for corporates.

There is also an increasing interest in the new ICC Bank Payment Obligation (BPO) instrument to achieve standardisation.

Related reading

Leave a comment