According to the Global Transaction Banking Survey 2012 by Finextra and Misys which surveyed 105 payment professionals in 40 countries, there is a strong strategic focus on customer service and channel and product innovation. The study showed that banks are increasingly integrating their transaction banking businesses, and 90% of banks have created single transaction banking groups, or plan to in the near future. Many are still challenged by their complex IT environments.
45% of respondents ranked m-banking as a priority. 63% said that self-service channels are on the way in the next three years, and 88% have, or will have, financial supply chain services for corporates.
There is also an increasing interest in the new ICC Bank Payment Obligation (BPO) instrument to achieve standardisation.