RAWBANK deploys IBM software and hardware to extend offering

RAWBANK to use IBM software and hardware

RAWBANK has deployed a mix of IBM software and hardware to enable the bank to extend its product and services offering (view press release). A suite of new products include Internet banking, mobile banking, SMS banking and several card-based solutions to service a wider set of customers. RAWBANK clients can receive a text notification on their mobile every time their account is credited or debited. In addition, the bank has introduced prepaid cards to enable small businesses and individuals without a long credit history to pay bills and procure goods.

Thierry Taeymans, RAWBANK CEO, said: “This implementation has allowed us to reach new customers while extending increased security options and improved client satisfaction to our existing customers. In spite of infrastructure challenges in the DRC, this technology allows us to serve our clients faster, with significantly reduced waiting time, and launch a 24 hour customer service hotline.”

RAWBANK aims to deliver new services in order to meet the needs of the large un-banked population of the Democratic Republic of Congo where there are currently estimated to be around 2million banking customers out of a population of 65million.

Jean-Christophe Knoertzer, IBM Central East and West Africa General Manager, said: “Core banking systems are at the heart of driving greater levels of customer service, flexibility and efficiency in today’s banking industry. By modernizing its core systems, RAWBANK is well-positioned to meet the growing market of banking customers in Africa. The IBM solution provides a flexible foundational architecture that can adapt quickly and scale as the bank’s business changes in response to new customer requirements.”

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