Technology management services provider Sutherland Global Services has announced a new suite of offerings and capabilities – branded as B@ANkers – designed to reshape the retail banking experience for both consumers and financial institutions alike.
Demonstrated at a seminar in New York, the new suite of services include:
- Password-free voice authentication that facilitates balance inquiries, transfers, transaction histories and directs callers to the nearest ATM location;
- A Mobile Transaction Assistant that enables smart phones with Siri-like capabilities, including pre-emptive fraud alert, voice-driven bill pay and voice-driven information on merchants and transactions;
- Immediate customer recognition over web and voice interfaces, providing customized information and proactive insight;
- Embedded predictive and profiling analytics to proactively identify customer behavior and related needs;
As a developer and aggregator of technologies and services for the retail banking industry, Sutherland Global Services provides integrated back and front office support that enables consumer financial services for multiple Fortune 100/500 clients. Offerings announced today will add to the company’s growing list of options for financial services institutions – creating a virtual “App Store” that will allow banks to select services that best fit their customers’ evolving needs.
“These offerings represent a quantum leap forward in personalizing retail banking,” said Sankar Krishnan, Global Head Client Engagement, Banking & Financial Services at Sutherland Global Services. “Our solutions are a combination of breakthrough technology, real-time analytics, domain expertise and service excellence. While transactions are rapidly moving towards online and mobile devices, the most significant innovation comes from optimizing the customer experience based on past history and ongoing expected needs. That is the core and the most impactful aspect of B@ANKers.”
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