NCR Corporation and PayPal, Inc. have announced an agreement to integrate NCR’s mobile solutions for hospitality and retail with PayPal’s leading digital payment technology. The combination allows restaurants and retailers to offer consumers a mobile and digital payment experience when buying the goods and services they want.
“As a global technology leader across multiple industries, NCR is committed to partner with organizations that seek to maximize the adoption of digital wallets and mobile payments to help our customers provide more choice, greater control, and increased flexibility for their consumers,” said John Bruno, CTO and EVP at NCR. “Combining NCR’s broad hospitality and retail footprint with PayPal’s global customer base enables restaurants and retailers to redesign the consumer experience with mobile-enhanced shopping and payments while materially improving business processes and creating seamless consumer experiences across touch points, locations, and channels.”
According to the National Restaurant Association’s 2013 Restaurant Industry Forecast, restaurant guests are seeking more and better tableside technology. “Consumers and retailers want choice when it comes to purchasing and making payments as the lines between shopping online and in-the-store are rapidly disappearing,” said Don Kingsborough, PayPal’s vice president of Retail and Prepaid.
Retailers will be able to seamlessly integrate their point-of-sale (POS) technology with the consumer’s digital wallet. NCR’s customer base includes 8 of the 10 fastest-growing Quick Service Restaurants (QSR) and fast casual restaurant chains, 1.2 million retail POS systems and more than 100,000 self-checkout units. PayPal’s global customer base includes 117 million accounts, and has forecasted it will process USD10bn in mobile payment volume in 2012.
Initially, NCR and PayPal will integrate PayPal mobile payment options into the recently announced NCR Mobile Pay application and NCR Aloha Online Ordering. Designed for the more than 60,000 restaurant sites using NCR Aloha point-of-sale technology, NCR Mobile Pay enables restaurant patrons with a smartphone to browse their bill, re-order menu items, alert their server, complete surveys and pay. With the new integration, PayPal appears as a payment option and allows consumers greater choice for secure payments alongside credit or debit card options. Consumers will also be able to use the PayPal mobile application to locate and “check in” at participating NCR Mobile Pay merchants to access the same functionality.
Just under three quarters (71%) of European banks and retailers are planning to boost their spending on payment tech within the next two years amid mounting pressure in the market and demand for faster, more secure payments tech from customers.
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