Financial services and technology solutions provider Fiserv, Inc. has announced a partnership with Alliance Data Retail Services to offer eBill Distribution to cardholders of its more than 100 credit programs. This service is designed to provide consumers with increased control over bill payments, as well as the added convenience of viewing and paying bills electronically via 3,800 financial institutions that are part of the Fiserv bill payment network.
The Fiserv eBill Distribution service provides Alliance Data customers with another electronic statement option in addition to Alliance Data’s existing online account management centre, providing an alternative to its millions of cardholders.
“We are excited about partnering with Fiserv to offer eBill Distribution to our valued cardholders,” said Dan Finkelman, Alliance Data Retail Services Chief Marketing Officer. “We are committed to delivering relevant services as well as an array of choices that appeal to our customers. This offering further extends our delivery via the online channel to provide an easy and convenient experience for our cardholders.”
According to Fiserv research, receiving e-bills and paying them online cuts the average time spent by consumers on bill payment in half — from 29 to 14 minutes a month. Additionally, the Fiserv research shows that e-bill recipients are more satisfied and feel a greater sense of loyalty toward both the retailer sending the bill as well as the financial institution where it is received and paid.
“The decision to provide customers with the option to pay their bills via their financial institutions is not only smart, it increases customer satisfaction,” said Jardon Bouska, president, Biller Solutions, Fiserv.
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