FICO has announced that Nordic credit card company EnterCard has implemented FICO Falcon Fraud Manager to improve its fraud management. The solution will also enable EnterCard to communicate with customers through their mobile phones, thus improving the customer experience while lowering the cost of customer communications.
EnterCard said that the new system in combination with its staff’s expertise is expected to decrease fraud losses and risk exposures by around 40%.
“Falcon, provided by FICO, will help ‘make our customers’ everyday lives easier’ by improving security and protecting them against fraud,” said Freddy Syversen , Chief Executive Officer for EnterCard Group. “This is a milestone for us, our partners and our customers. We have ambitious goals for the Nordic card market, and Falcon will help complement our goal of achieving superior analytical capabilities. FICO’s solutions are also an important part of our next-generation architecture for risk management.”
“The Nordic market is pushing fresh ideas into the card industry to drive growth,” said Mike Gordon , senior vice president of sales, services and marketing at FICO. “EnterCard belongs to a new breed of innovators who see that analytics can help them improve risk management while at the same time upgrading the customer experience.”
EnterCard is a joint venture between Swedbank and Barclays with 400 employees and 2 million customers.
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