The Mobile POS: Hype to Reality study revealed that the increasingly popular use of tablets and other mobile devices has led 28% of North American retailers to decide to adopt Mobile POS in some form by the end of this year.
Despite this, 33% of those questioned do not plan to adopt Mobile POS at all within the next 3 years, which suggests that retailers are being realistic about their capabilities.
Greg Buzek, president of IHL Group, commented: “Mobile POS continues to receive a lot of hype, and some specific announcements have received a lot of press.
“But the vast majority of retailers are taking a slow and methodical approach to the use of mobile for POS. There are key operational issues in device and merchandise security, cash handling, payments, bags, customer service levels and traffic flow that must be worked through, or the use of the devices will be disruptive in a negative way for retailers.”
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