“We wanted our app to be as robust as possible since nearly 35% of those who take advantage of mobile banking manage their finances exclusively through their apps,” said Alejandro Carriles, director of self-service channels at BBVA Compass. “Innovative and fun features like this allow us to improve and simplify those customers’ experiences.”
Picture Bill Pay captures the payee and payment details from the paper bill and automatically populates those fields in the BBVA Compass bill pay service for customer verification and scheduling. The new feature eliminates the need to manually type information to add payees and also cuts back on the likelihood of making a mistake when entering the details, Carriles said.
“Say someone wants to switch to BBVA Compass but they’re reluctant to make the move because they don’t want to reenter their bill payment or payee details,” said Carriles. “This new feature takes the hassle out of switching to us.”
BBVA Compass expects to introduce Picture Bill Pay on the Android platform later this summer.
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