Secure customer interactions specialist, The Logic Group, has announced that British breakdown provider, the RAC, has implemented its Managed Payment Service, delivering improved security to the RAC’s payments infrastructure and data insight capabilities.
The RAC needed to consolidate a large number of disparate systems following the acquisition by Carlyle Group from Aviva plc. Following an extensive tender process the RAC selected The Logic Group’s Managed Payment Service to support the business objectives of systems consolidation, PCI DSS scope reduction and improving business and customer Insight.
Secure payment acceptance at the roadside was a key challenge for the RAC, The Logic Group created a tailored payment application for the RAC’s roadside rescue teams that enables roadside payments to be taken securely and efficiently, eliminating the need to disclose card data on paper or relay on a mobile phone signal. The payment application even stores and encrypts payment information when the cellular network is not available. Once network signals are available, the application transfers the customer’s payment data securely.
Sharon Rosser, Head of Operational Support at the RAC commented, “Following a comprehensive tender process involving the six largest payment service providers, a market evaluation and pilot period, we decided to go with The Logic Group because of their technical superiority, support and service. The platform offered the greatest level of PCI DSS scope reduction for our business, which significantly simplified our initial and on-going compliance with the PCI DSS standard. This ultimately provides the highest level of data security for our customers’ card data across our payment services.”
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