i-design’s ‘Favourite Transaction’, a consumer-friendly ATM screen shortcut, has been selected as one of only three entries to make the final shortlist for the ‘Cash Initiative of the Year’ in the FSTech and Retail Systems Payment Awards 2013.
The intelligent ‘joono FT’ software created by i-design, discreetly learns individual customer’s ATM habits, and automatically presents their most common transactions on future visits to the cash point, saving time and enhancing convenience, all without requiring any manual customer set-up.
The company partnered with Nationwide Building Society in October 2012 to introduce the ‘Favourite Transaction’ to customers on ATMs up and down the UK.
One year on, and the appeal of the user-centric approach shows no signs of slowing, with 76% customer uptake. The technology now operates across Nationwide Building Society’s entire network of 1,300 ATMs and touch screen Cash & Cheque deposit machines with overwhelmingly positive customer feedback.
Commenting on the company’s shortlisted entry, i-design Managing Director Ana Stewart commented: “Reaching the shortlist in this category is a hugely encouraging recognition of the work we do here at i-design and the sophistication of the software we have developed.
“These awards are known for identifying companies who have implemented outstanding payments initiatives and cutting edge projects, and this nomination puts i-design right at the top of the pack.”
The winners will be announced at an Awards gala dinner and ceremony at London’s Millennium Hotel, Mayfair on Thursday 14 November 2013.
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