Accenture awarded contract to revamp Washington’s Metro payment system

metrotrain

Begin testing a new electronic payment program.

Metro has announced that the Authority will begin testing a new electronic payment program after awarding Accenture the contract to replace the existing fare collection systems for Metrorail, Metro-operated parking facilities, Metrobus and MetroAccess services.

The USD184m contract was awarded following a procurement process that included an examination of the technical capabilities of the shortlisted companies and their proposals, historical performance, and value for money.

The new system will be designed to provide a state of the art system for Metro customers that enable them to continue to use SmarTrip cards, while expanding fare payment to chip-enabled credit cards, federal government ID cards, and mobile phones using NFC.

“While Metro pioneered the tap and go system we currently use, by today’s standards that system is cumbersome and the technology is not sustainable,” said Metro General Manager and CEO Richard Sarles. “The new technology will provide more flexibility for accounts, better reliability for riders, and real choices for customers to use bank-issued payment cards, credit cards, ID cards, or mobile phones to pay their Metro fares.”

“Consumers want to see new payment approaches that enable choice and are easy for them to adopt, whether it be contactless payment cards, mobile phone or even today’s SmarTrip card,” said Paul Loftus, Senior Managing Director at Accenture. “We are pleased to be helping Metro meet customers’ current and future fare management needs.”

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