Citibank has unveiled new ATMs for the U.S. that will ‘remember’ customer preferences and reduce the time customers spend to check balances, make deposits and withdraw cash. The new ATMs feature simplified screen flows and a cleaner, streamlined design.
“Based on extensive feedback from customers, we have reimagined the ATM experience to make it simpler and faster,” said Citi U.S. Consumer and Commercial Banking President Cece Stewart. “Citibank ATMs will now present information based on customer preferences automatically and they will enable customers to check their balances at any point without having to navigate through multiple screens. No matter how we interact with customers — at an ATM, in a branch, on a mobile device, over the phone or online — we want to deliver the best experience possible.”
Some of the new and enhanced features and design elements include:
- Quick-Touch Balance Peeks
- Remembered Preferences
- Simplified Screen Flows
- Customer Friendly Design and Tone
The new ATM features and functionality will come into place throughout the U.S by the end of February this year.
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