Britain’s Lloyds Banking Group – made up of Halifax, Lloyds, TSB and Bank of Scotland has apologised after customers were unable to withdraw money from cashpoints or pay for goods with their debit cards.
The banking group has over 30 million account holders and they were unable to use their debit and ATM cards for several hours on Sunday as an apparent technical glitch hit its system.
“We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions,” Lloyds said in a statement. “Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.”
According to Lloyds, approximately half of the company’s 7,000 ATMs were affected but the problem was resolved by 7.30pm.
Customers used social networking sites to discuss the failure, which left many customers angry as they were stranded without any cash.
One TSB customer said: “Really embarrassed to get my card declined while out shopping, never had any problems with Lloyds then they changed my account.” Whilst a Twitter user wrote: “This problem is also affecting Halifax debit cards as I found out trying to pay for lunch with my wife.”
This isn’t the first time this problem has occurred as a similar problem hit Royal Bank of Scotland in December, leaving 1 million customers unable to withdraw cash or pay for goods on one of the busiest online shopping days of the year.
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