Bangkok Bank Public Company Limited, the largest bank in Thailand with more than 17 million customer accounts, has upgraded its mobile banking, alerting and payments platform to Mobiliti Edge from Fiserv.
Customers will be able to securely access their financial information and conduct transactions via their choice of mobile web and downloadable applications from any major mobile operating system.
As part of the upgrade, the bank has enabled secure on-device activation, allowing users to complete most of their activation process for mobile banking directly from their smartphones, ensuring the service is accessible to the bank’s broad customer base and not only to online banking users. Customers can check balances, review transaction history, locate ATMs and branches, transfer funds, pay people and bills, and top up prepaid accounts in both English and Thai languages.
Chartsiri Sophonpanich, President, Bangkok Bank said: “The mobile channel is evolving at an astounding pace in Thailand and elsewhere in Asia. We are deploying a reliable platform that can expand to support more users and more services, so we can effectively address the anticipated growth and changes the mobile channel will bring to our bank. We are committed to delivering a mobile banking product which provides an excellent customer experience; i.e. which is easy to use, rich in functionality, fast, available and secure.”
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