Saudi Investment Bank (SAIB), will better serve customers with a number of new ATMs with video technology from NCR Corporation. This will enable customers to complete typical branch transactions right at the ATM, 24 hours a day, with the assistance of a live, remote teller.
The NCR APTRA Interactive Teller can accept and process cheques, whilst enabling the remote teller to immediately cash cheques for customers from anywhere, at any time. As part of the agreement, NCR will provide software application development, system analysis, support services and related training programs.
Mr. Suliman Al-Obaid, General Manager, Information Technology and Shared Services said, “SAIB has always made technology investments in proven innovative technologies as part of our Information Technology strategy. Investment in our customers’ branch automated services is a visionary step to make the banking experience in Saudi Arabia more convenient and easier than it has ever been before. I am fully confident that our new FLEX BankPoint concept will truly change the way our customers experience banking. Customer engagement is a key strategy and the focal point of everything we do. We want our customers to enjoy banking with us across all channels as we transform our branch experience in order to be The Bank of choice.”
“SAIB is leading the way when it comes to implementing new solutions with a major impact on enhancing the consumer experience. NCR is proud to partner with SAIB to introduce innovative technologies and software solutions that not only allows SAIB customers to execute branch banking transactions 24/7, but also helps to reduce queues at the branch allowing more face-time for tellers with the customers.” said Wael Elaawar, managing director, NCR Saudi and North Gulf.
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