Monitise launches next-generation omni-channel solution

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Monitise has announced the launch of Alerting+, a next-generation consumer alerting and engagement solution for financial institutions (FIs). FIs utilising Alerting+ can change alerts from one-way notifications to two-way conversations that build trust and unlock new opportunities.

“As a bank, we have an opportunity to leverage Monitise’s Alerting+ capabilities to play a more prominent role as a trusted adviser to our customers,” said Greg Jacobi, Senior Vice President at Webster Bank. “Mobile banking is quickly becoming a tool of mass empowerment and we want to reach our customers where they are, offering them vital communications about their bank account and finances. Alerting+ gives us a unique ability to connect with our customers, beyond what any other alerting system can do, and communicate with them in real-time, developing two-way conversations that resolve critical account issues and help them manage their money more effectively.”

“Mobile is quickly becoming more than just another communication channel for financial institutions,” said Lisa Stanton, President of Americas at Monitise. “Alerting+ creates new opportunities for FIs to connect with their customers and help them manage their money more effectively based on the immediacy and relevance of alerts. This evolves alerting to the next level of consumer interaction, allowing FIs to connect with their customers and build more robust relationships.”

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