Revel Systems has announced it has introduced the Yelp and Foursquare Dashboard, a tool that gives businesses increased engagement with their customers.
When a customer ‘checks in’ with a social app like Foursquare or Facebook or leaves a review on Yelp, an icon will pop up on the Revel iPad POS merchant screen. These notifications will give small business owners the opportunity to enhance the customer experience, and gives businesses increased social presence, which will effectively improve customer engagement.
“Yelp is a powerful tool for consumers and businesses alike,” said Lisa Falzone, CEO and co-founder of Revel Systems. “It’s about awareness. We wanted to give restaurants and retail businesses, from small to enterprise, the opportunity to react to real-time feedback, and use this information to improve the overall customer experience for all guests. Bad reviews can be crippling for anyone in the hospitality business – this tool gives owners transparency into the feedback process in which they can meet their customers in real life and be part of the conversation – both online and in-person. The goal of this dashboard is to improve the overall experience for customers and allow for integration between online conversations and the in-person dining experience.”
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