GuestLogix and Southwest Airlines sign multi-year renewal agreement

southwest

GuestLogix has announced a multi-year renewal agreement for the continued fleet-wide use of GuestLogix’s On-board Retail Technology Platform across Southwest Airlines.

The agreement also includes the continued use of the back-office solution and warehouse module, the deployment of the Company’s Ancillary Insights Platform and the continued use of the company’s handheld POS devices. The PCI-compliant handheld POS devices was deployed to accept credit card payments while in-flight, increasing efficiency for crews and providing a secure and convenient payment method for its passengers.

“GuestLogix is committed to providing innovative technology and quality service, so that we can best serve our customers and the industry,” said Brett Proud, President and CEO, GuestLogix. “We are thrilled that Southwest, one of the industry’s most respected airlines, has chosen to continue our relationship and we will remain focused on supporting their onboard retailing initiatives as they continue to evolve.”

“At Southwest, we are dedicated to providing the highest level of Customer Service, and, over the past five years, GuestLogix has helped our Crews work more efficiently and effectively onboard, so they can focus on the Customer.” said Craig Hicks, Southwest Director of Technology.

“Southwest required a flexible platform that would support the airline in attaining its goals not only today, but tomorrow and beyond,” said Ilia Kostov, EVP Global Sales, GuestLogix. “After performing its due diligence, Southwest has chosen to renew its services with GuestLogix, and we look forward to supporting the airline in reaching its goals long into the future.”

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