Worldpay and Syntec have announced a partnership which will allow businesses to accept telephone card payments securely without compromising end-user experience.
The system called CardEasy reduces business operating costs by enabling phone card payment acceptance without the customer’s card information being visible to call centre agents, or being heard via call recordings.
All the customer has to do is enter their card details using their phone keypad, the information is then sent via the CardEasy system to Worldpay for secure payment processing. Therefore the customer’s card details bypass the sales teams and also businesses still remain PCI DSS-compliant.
Kevin Dallas, Chief Product and Marketing Officer, Worldpay eCommerce, said: “Worldpay is a recognised leader in security and risk. Our joint proposition with Syntec offers a secure transaction service while removing the need for call centres to have onerous annual PCI audits. Worldpay’s secure gateways can process more than 200 transactions per second, meaning Syntec customers will experience a seamless experience throughout the transaction process.”
Simon Beeching, Business Development Director at Syntec says: “We are delighted to have been selected by Miele for the CardEasy system and integration with our other contact centre management systems. Combined with Worldpay’s proven international experience in payment processing, we are able to facilitate our client’s needs for secure phone payments via our cloud-based system, as well as scale up the service as we continue to grow globally.”
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