A free webinar, being held on 16th January by FC Business Intelligence, will provide valuable advice on how to improve customer interaction for anyone working in the financial services sector.
In a recent survey conducted by FC Business Intelligence, just 7 per cent of retail financial services professionals said they feel that they are doing well to improve the customer experience – which means another 93% are not achieving what they want for their customers right now.
The good news is that more than 77 per cent of those surveyed felt that their organisation has changed significantly over the past five years to accommodate for improvements in this area.
Mastering data, analytics, and insights to achieve the single customer view in retail financial services is a long process and change isn’t happening overnight, but the opportunity to master your forward thinking single customer view plan can.
The free one-hour webinar, will put you in touch with the way that key organisations in the retail financial services sector are approaching the single customer view in their organisation
The experts providing advice and guidance include representatives from berbank, Swedbank, TIBCO Spotfire and MWD Advisors.
Click here to find out more and sign up to the webinar now – you can listen live and join in the discussions, or choose to receive the recordings afterwards.
Just 31% of Brits know who's on the back of the new £5 polymer banknote, says new research from Barclays, which also found that the number of cash users continues to drop as people prefer using more digital methods of payments.
Nine out of ten consumers use their smartphones more than any other device, and consumers would also prefer to use biometrics over PINs - with fingerprints being the preferred method, according to a new Mastercard survey.
It's banks, not government agencies, that the British people trust to deliver biometric authentication payment services, says a new Visa study.
With less than two weeks to go until the US liability shift hits its first anniversary, MasterCard published new data evidencing the positive impact the technology is having on issuing banks, merchants and consumers, as well as saying adoption continues to grow.