A free webinar, being held on 16th January by FC Business Intelligence, will provide valuable advice on how to improve customer interaction for anyone working in the financial services sector.
In a recent survey conducted by FC Business Intelligence, just 7 per cent of retail financial services professionals said they feel that they are doing well to improve the customer experience – which means another 93% are not achieving what they want for their customers right now.
The good news is that more than 77 per cent of those surveyed felt that their organisation has changed significantly over the past five years to accommodate for improvements in this area.
Mastering data, analytics, and insights to achieve the single customer view in retail financial services is a long process and change isn’t happening overnight, but the opportunity to master your forward thinking single customer view plan can.
The free one-hour webinar, will put you in touch with the way that key organisations in the retail financial services sector are approaching the single customer view in their organisation
The experts providing advice and guidance include representatives from berbank, Swedbank, TIBCO Spotfire and MWD Advisors.
Click here to find out more and sign up to the webinar now – you can listen live and join in the discussions, or choose to receive the recordings afterwards.
Whitepapers
Related reading
2020 hailed “year of contactless” by payments study
By Richard Young The coronavirus crisis has caused a surge in mobile and contactless payments, driving consumers to make fewer but larger ... read more
Redefining remittances: Fintechs during coronavirus
By Daumantas Dvilinskas, CEO and co-founder, TransferGo According to new projections by the World Bank, remittances are set to decline by as ... read more
Crypto’s safe-haven status wavers amidst market crash
Perceptions that cryptocurrency performs autonomously from other markets is being questioned as bitcoin crashed by 50 percent on March 12. Market participants ... read more
COVID-19: our action plan
Dear reader, As the coronavirus pandemic spreads, we continue to hear and read unsettling stories from around the globe. At Payment Eye, ... read more