The Dutch bank is set to become the first bank in Europe to introduce hands-free mobile banking by introducing a voice-controlled option within its app.
The service is called INGE will be introduced step-by-step in the Netherlands, where 1.9 million ING customers are currently using of the ING Mobile Banking App, and, according to the bank, logging in on average six times a week.
At first, ING customers will be able to use Inge to check their account balances and authorise payments from mid-September.
Authorisation and logging on through voice recognition is expected to be introduced later this year.
“Inge is a new way of making mobile banking easy for our customers. The feature makes it possible, for instance, to read out loud the requested IBAN number instead of typing it, which makes handling your banking affairs easier,” said Max Mouwen, general manager of Internet and Mobile ING Netherlands.
In the video above, trendwatcher Erwin van der Zande shares his vision on voice technology and virtual assistants. Meerte Michels, senior Marketeer ING mobile banking, demonstrates the use of Inge.
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