In 2014, 16.5 billion card payments were made in e-commerce totalling $2.1 trillion and that figure will grow up to $5 trillion in the next four years, according to research firm RBR.
The stratospheric increase is being attributed to the increased penetration of smartphones and tablets, but also the proliferation of online merchants.
The payment cards sector is benefiting from this development, and e-commerce now represents 11% of the $20 trillion spent on payment cards worldwide, a share which is forecast to increase to 13 per cent of the total $38 trillion card spend projected in 2020, RBR said in its Global Payment Cards Data and Forecasts to 2020 report.
However, despite e-commerce card payments increasing rapidly – they rose by 28 per cent in 2014 compared to 15% for card payments overall – they are not the only way people choose to pay online. One should not discount alternative forms of payment such as PayPal and cash on delivery, which RBR says is a popular method of payment in Eastern Europe.
“In several countries in central and eastern Europe, a significant proportion of online shoppers prefer to pay by cash on delivery to enable them to inspect the quality of the goods they are purchasing before making payment.”
Card security concerns must be addressed
According to RBR, there continue to be security concerns associated with using cards online in certain countries, such as Nigeria, where there is the perception that e-commerce payments are easy targets for fraudsters. Greater implementation of 3D-Secure protocols should persuade consumers that they can make such payments securely.
Asia-Pacific region loves e-commerce
Unsurprisingly, the region which boasts the two countries with the largest populations in the world as well as some of the world’s biggest e-commerce companies accounts for a third of the volume and more than half (55 per cent) of the value of global e-commerce card payments. No other world region records more than 30 per cent of the total e-commerce card spend.
E-commerce proved especially popular in China, where e-commerce makes up 15 per cent of the value of all card payments. Traditional merchants are increasingly setting up websites in China, and the country also boasts homegrown e-commerce giant Alibaba, which had its biggest ever sales in one day back in November – on Singles Day, the biggest online shopping day in the world, held every year on 11th November.
Alibaba consumers spent an astounding $14.3 billion on Singles Day. By the close of trading, spending just under $15 billion in one day marked a 60 per cent increase from last year. It took just 11 hours and 50 minutes for consumers to surpass its 2014 sales.
The convenience factor
Furthermore, the evolution and proliferation of mobile technology has made it increasingly convenient to surf the web, meaning it is increasingly common to order goods online rather than to purchase them at physical outlets, especially with the added convenience of smartphones and tablets which allow easy internet access on the move.
Also, let’s not forget Samsung and MasterCard trying to start a trend of integrating payment capabilities into large household appliances…
“As the pace of everyday life accelerates, making the ability to reduce visits to brick-and-mortar shops a welcome development for many people, the impact of e-commerce will become even greater in the coming years. This will translate into e-commerce card payments accounting for a higher proportion of the value of all card payments.”
RBR predicts this will reach 13 per cent by 2020.
The Merchant Risk Council is a global trade association that brings together industry professionals in fraud, risk and payments. The conference saw speakers from the likes of from PayU, JPMorgan Chase, Google and Santander who all took part in educational sessions and spoke about where the industry is heading.
Eastern Europe is still very much a region finding its identity following the breakdown of the Soviet Union over 20 years ago. Countries in the region are at various stages of economic growth and payments infrastructure development, and the e-commerce landscape looks different as you cross borders.
The failure to keep pace with expanding compliance procedures has seen a rise in the number of financial penalties issued by regulators over the past few years. As anti-money laundering (AML), know-your-customer (KYC), counter-terrorism financing and other compliance obligations expand across different territories, organisations large and small have struggled to maintain adequate and comprehensive safeguards – often resulting in sizable fines and significant reputational damage.
Andrew Quartermain, VP Sales at ACI Worldwide, explains that the growth of e-commerce and the rapid rise in the popularity of smartphones has played a big part in driving retail change, with today’s consumer now able to browse, compare, buy, receive and review products at their convenience, wherever they are. Highly connected consumers are demanding a more personalized and seamless shopping experience, wherever and however they choose to shop - and retailers have had to undertake a shift from paper to digital technologies to keep up with this demand.