ING has announced that it is scrapping Twyp, its peer-to-peer payments app, in the Netherlands following negative feedback from its customers.
Twyp, an abbreviation of ‘The Way You Pay’, allowed customers to pay small amounts to contacts on their mobile devices. It was available to both ING and non-ING customers.
However, following negative feedback, ING has decided to pull the plug on the app in the Netherlands on 15 December. Dutch users said that a separate app for these kinds of P2P payments that wasn’t linked to the customer account (IBAN) had insufficient added value.
Twyp CEO, Mohamed de Booij said that there are alternatives to Twyp, such as the ING Mobile Banking App, which has recently been expanded with a payment application that allows customers to pay each other.
“The ING Mobile Banking App is well appreciated by customers and there are constantly new features added to the app such as the recent payment request where customers of ING and other Dutch banks can pay via WhatsApp, SMS and email,” he said.
De Booij also confirmed that Twyp will continue to be active in Spain, where it has been very successful, getting 300,000 users in under a year.
“The Spanish market for mobile banking is different from the Dutch. Mobile banking apps in Spain have less functionality than Dutch apps,” he said.
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