Anantara Vacation Club Selects Ingenico ePayments to Optimise Global Payment Acceptance

Ingenico ePayments, the online and mobile commerce division of Ingenico Group, announced that it has signed an agreement with Anantara Vacation Club, Asia’s premiere shared vacation ownership programme, to provide online payment acceptance and processing. Launched in 2010, Anantara Vacation Club offers a points based, flexible shared vacation ownership concept for consumers wishing to holiday across Asia and beyond. Ingenico ePayments’ platform enables Anantara Vacation Club to accept a wide range of payment methods and currencies, with the benefits of full transparency and control.

By consolidating payment processing with a single vendor, Anantara Vacation Club can reduce costs related to the acceptance of payments. Ingenico’s payment experts assist Anantara Vacation Club in managing online fraud and PCI DSS (Payment Card Industry Data Security Standard) compliance, reducing the burden on Anantara Vacation Club’s own financial department. Because all online payments are captured and processed by Ingenico, the company can provide Anantara Vacation Club with consolidated reporting and data analysis for each of their markets. Ingenico also handles the direct settlement of funds to specific bank accounts for payments, enabling Anantara Vacation Club’s Finance Department to enjoy a seamless reconciliation process.

Club Points Owners at Anantara Vacation Club will benefit from the partnership as well, with the company now able to create a payment experience that reflects its high standards of quality and operation. By providing an increased selection of payment options and currencies, improved card authorisation rates, stringent security measures and automated, recurring payments, Anantara Vacation Club’s five-star customer experience will now be extended to cover the payment process.

“As we are growing our global footprint in a wide variety of markets, we found that we needed a payment service provider that can offer the appropriate local payment methods in each individual market and assist us in the seamless collection of recurring Club Fees. We were looking for a solution that helps us manage the complexities of data protection and offers a secure environment for our customers. Ideally, we wanted a custom-built, integrated interface to enhance the user experience for our guests and offer security surrounding their sensitive data,” said Maurizio Bisicky, Chief Commercial Officer at Anantara Vacation Club.

“With Ingenico ePayments, we found a partner offering the right combination of global reach and local expertise. Furthermore, Ingenico’s full-service model provides a single interface with consolidated reporting and remittance, which reduces the complexity of managing a multi-market eCommerce operation and lets us focus on optimization and growth.” added Howard Leigh, Chief Financial Officer at Anantara Vacation Club.

“The hospitality industry is constantly changing, and the rise of Online Travel Agencies has given hospitality brands an additional incentive to take online sales payments seriously. Anantara Vacation Club has put in place an end-to-end payments solution that will help the company connect with their guests directly, drive revenue, and reduce cost and complexity.” said Nick Tubb, General Manager Asia Pacific at Ingenico ePayments.

Launched in 2010, Anantara Vacation Club is Asia’s premiere shared holiday ownership programme. Offering a portfolio of eight luxurious Club Resorts across Thailand, Indonesia, China and New Zealand, it provides Club Points Owners and their guests with the opportunity to explore top holiday destinations. Club Points Owners’ travel opportunities are further enhanced through the use of the flexible Club Escapes and Global Traveller programmes, which provide access to hundreds of partner resorts and hotels internationally.

Anantara Vacation Club is part of Minor Hotels, a hotel owner, operator and investor with a current portfolio of 155 properties under the Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, PER AQUUM, Tivoli and St-Regis brands. Today, Minor Hotels operates in 23 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

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Ingenico ePayments is the online and mobile commerce division of Ingenico Group. We connect merchants and consumers, enabling businesses everywhere to go further beyond today’s boundaries, creating the future of global commerce. As industry leaders since 1994, our innovative spirit drives us forward across all channels. We are the trusted partner of over 65,000 small and large merchants who rely on us to make payments easy and secure for their customers. With advanced data analytics, fraud management solutions and cross-border commerce expertise, we help merchants optimize their business and grow into new markets around the world. For more information, visit