Century Federal Credit Union Embarks on Path to Paperless, Implements IMM’s Enterprise eSign Plus Platform

Credit union streamlines business processes, increases staff productivity, enhances member service 

IMM today announced its long-time customer, Century Federal Credit Union (Century FCU), successfully implemented the company’s advanced enterprise eSignature platform, IMM eSign plus. The business rules-based eSignature platform automates operational processes including document signing and approvals, enabling the credit union to securely and efficiently process end-to-end transactions in a paperless environment.

Since implementing IMM’s eSignature Solutions, Century FCU is able to quickly complete document transactions with fewer errors, eliminating tedious management and oversight associated with traditional paper-based processes. Credit union employees spend less time tracking down paper documents and instead, concentrate on providing exceptional service to its growing membership base. Additionally, the credit union is able to easily control all activities to ensure strict accordance with institutional operating procedures and regulatory guidelines.

“As we strive to operate in a paperless environment, IMM has played a critical role, helping us grow our business and better serve our members,” said Santina Dawson, Director of Member Services for Century FCU. “Having defined document workflows and automatic fill-in takes the guesswork out of forms completion. This not only ensures greater uniformity of documents and accuracy of member information obtained, but more importantly, allows our member service personnel to focus more time and attention to meeting members’ needs. As a result, we are able to close transactions faster and reduce operational costs, while improving the overall member experience.”

The IMM eSign plus platform easily integrates with Core, Lending, Account Opening and ECM/Imaging systems, providing a seamless experience for members, while streamlining financial institutions’ internal operations.

“IMM was the only provider that could easily integrate with all of our existing systems,” said Dawson. “These key integrations create an intuitive and user-friendly environment for our employees, allowing our personnel to spend less time tracking down paper documents and checking forms for accuracy, and instead, concentrate on providing the best products and services to our members. This was a key factor in our decision to implement IMM eSign plus, and one of the primary reasons we continue to partner with IMM year after year.”

Century FCU is also leveraging IMM’s eSign remote signing service, allowing members to safely and securely sign documents, agreements and forms at a time and location that is most convenient for them. Remote eSignatures dramatically reduce the time required to complete transactions, eliminating the need to send physical documents to members and wait for them to be returned. Paper-based processes that normally took days to complete can now be completed in a few hours with remote eSignatures.

Dawson continued, “Since partnering with IMM, we no longer have to assume the risks involved with transporting physical documents. Now our employees can simply upload member documents and other employees have immediate access regardless of their location. This value is critical for those members that have legal documents associated with their memberships, whom elect to use various locations when doing business with the credit union.”

“Moving to a digital environment helps credit unions drive down the cost and time associated with the business process,” said John Levy, executive vice president of IMM. “Century Federal has done an outstanding job of transitioning to a paperless environment, reducing security risks and meeting compliance requirements, all while delivering a far superior member experience.”

For more than 20 years, IMM’s focus has remained the same: to deliver innovative electronic transaction solutions to financial institutions, and maintain client satisfaction and success. Over 700 U.S. financial institutions are powered by IMM’s comprehensive eSignature and eTransaction Management solutions. The company’s fully integrated eSignature, eWorkflow, eLoan and eTeller solutions make transacting business easy and convenient for the consumer while creating a more efficient, cost-effective and compliant back-office operation.

Mission: Driving electronic transactions through innovation, reputation and speed