National Bank of Abu Dhabi selects INETCO

Providing innovative consumer insight

INETCO Systems Limited, a provider of transaction-based application performance monitoring solutions, has announced the National Bank of Abu Dhabi (NBAD) has chosen INETCO Insight to monitor customer service delivery across their ATM networks and other core banking channels.

Jamal Abboud, Group CIO of NBAD says: “The ability to combine and analyse granular details on consumer transactions and ATM device statistics means we have maximum control over all the various services and payment options being provided through our ATM network and other banking channels. We can react in seconds – not hours – to what our end customers are experiencing.”

Under terms of the agreement, NBAD gains real-time access to transaction intelligence that can help them ensure all banking transactions are secure and reliable. The software captures every customer transaction in real-time and correlates all device, switch, and network response timing data – without the use of agents, extra traffic loads or code changes. NBAD’s ATM and IT operations teams can receive instant notification when transactions slow down, time out or fail, and can quickly isolate third party response issues, communications failures, underperforming components or infrastructure bottlenecks – on average 65% faster.

“NBAD is the first bank in the Middle East to adopt the INETCO Insight solution and recognise that what happens between customer facing devices, the switch and other third party components can affect the completion of an end customer’s transaction,” says Bijan Sanii, President and CEO of INETCO. “We greatly admire their technological leadership and the emphasis they put on delivering an exceptional customer experience through their ATM networks and other core banking channels.”

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