ANZ extends mobile financial services to unbanked and underbanked with Fiserv

Offering solution platform to ANZ

Australia and New Zealand Banking Group (ANZ), a USD642.12bn asset banking group, has launched an extensive mobile banking and payment service in several nations in the Pacific with Fiserv. The bank, which has offered Fiserv-supported mobile financial services to its customers since 2006, is now providing mobile financial services to unbanked and underbanked consumers in Samoa, Vanuatu, Solomon Islands and Papua New Guinea. The bank is using Mobiliti Reach from Fiserv, which is designed to meet the needs of consumers in emerging markets, to provide these services under the ANZ goMoney brand.

“ANZ goMoney allows customers to send money to family and friends, pay their bills, purchase airtime top-up vouchers and view their account balances and history on their mobile phones,” said Mr. Vishnu Mohan, CEO Pacific, ANZ.

With the deployment of Mobiliti Reach, ANZ has successfully extended financial functionality to customer segments that cannot be effectively or profitably serviced through traditional banking channels, such as physical branches.

CEO Papua New Guinea, ANZ said: “The success of the ANZ goMoney service among both existing customers and consumers with no prior banking relationships demonstrates the potential of the mobile channel to create new revenue sources and reach new customer segments,” said Nick Wilde, senior vice president, International Group, Fiserv. “Mobiliti Reach is a proven and cost-effective way for banks to reach and serve consumers in untapped markets, providing access to convenient financial services that can improve their everyday lives.”


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