Enabling ATM tech
Tobyhanna Federal Credit Union, one of the largest federal credit unions serving northeastern Pennsylvania, will begin using interactive video ATM technology from NCR Corporation. Tobyhanna FCU has installed two NCR APTRA Interactive Tellers in order to increase service hours and create friendly and efficient member experience.
APTRA Interactive Teller is the only ATM-based technology that not only lets people talk to a live remote teller, but also gives the teller remote control over the machine to conduct transactions. Tobyhanna FCU has made remote tellers on the machine available 24 hours a day, 7 days a week, resulting in a 78% increase in branch service hours.
Adding an additional 10 hours of service per week to a typical financial institution branch can cost as much as USD50,000 per year. APTRA Interactive Teller can conduct approximately 95% of typical teller transactions over the same timeframe at a fraction of the operational cost.
“We are constantly looking for ways to improve our members’ access to their money and financial services,” said Sean Jelen, CEO, Tobyhanna FCU. “What we really liked about NCR APTRA Interactive Teller was that it gives us an efficient way of extending our service hours, so that we can improve our members’ experience without increasing their costs.”
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