NCR has been chosen as the unified, end-to-end self-service ATM technology vendor for Emirates NBD, the largest banking group in the Middle East. The five-year, multimillion-dollar agreement will look to change banking services in Dubai with NCR software platforms and innovative retail banking solutions.
As a result Emirates NBD will be one of the first large financial institutions in the world to move their self-service network to the Windows 7 platform, enhancing security with updated patches.
As part of Emirates NBD’s new software platform, NCR will install APTRA interactive services, a software-based technology solution that lets live tellers take remote control of an ATM as they speak and conduct transactions with customers via two-way audio and video. The interactive services are delivered through APTRA Interactive Teller which allows the bank to re-purpose existing resources for higher value customer service and sales initiatives and optimize costs.
“Our agreement with NCR will deliver the latest software and hardware technology to help transform the Emirates NBD banking experience so we can sharpen our focus on customers and better understand their needs — a key pillar of our business strategy,” said Ali Sajwani, Emirates NBD Group CIO. “NCR brings a unique vision for transforming retail banking through software platforms, helping us speed our innovation and improve our customer experience.”
In addition, NCR will replace 200 non-NCR ATMs with NCR SelfServ cash dispenser and intelligent deposit ATMs.
“As one of the premier financial institutions in the region, Emirates NBD continues to find new ways to delight their customers with outstanding service and convenience,” said Stelios Fragkos, vice president Asia, Middle East and Africa, NCR Financial Services. “Through these new software platforms, Emirates NBD’s customers will experience a faster and more convenient banking experience, making their everyday transactions easier.”
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