Lloyds Banking Group chooses NCR to improve banking experience for UK consumers

NCR Corporation has announced that Lloyds Banking Group has selected NCR SelfServ cash dispense and cash deposit ATMs to upgrade over 1,200 ATMs in the UK.

The new solutions replaced legacy ATMs used by Lloyds Bank, Halifax, Bank of Scotland and TSB. The new ATMs feature bigger screens, voice guidance for visually impaired customers and two-sided thermal receipt printing. The new ATMs will also the first installation of contactless card readers in ATMs in the UK.

Consumers are increasingly aware of the value that technology can provide when they bank with us and demand a compelling experience,” said Gillian Sephton, head of ATM channel and branch security at Lloyds Banking Group. “We have a long history with NCR, and this deal is testament to that relationship. We are delivering on the expectations of our customers through this ATM real estate upgrade. Moving to NCR SelfServ ATMs provides us with the flexibility we need as we invest in the future for our customers.”

“Time-starved consumers want quick, secure access to banking services and technology, such as ATMs, providing them with choices that can make their lives better,” said Rachel Nash, director of financial services at NCR UK. “This new breed of ATM achieves that by improving the consumer experience with better access for the visually-impaired, queue-reducing measures, such as contactless readers, and bigger screens which respond quickly to commands. What works for consumers will also provide huge benefits for financial institutions, such as Lloyds Banking Group, as they seek to run their business more effectively and improve services.”

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