How Financial Services can master the Single Customer View

A free webinar, being held on 16th January by FC Business Intelligence, will provide valuable advice on how to improve customer interaction for anyone working in the financial services sector.

In a recent survey conducted by FC Business Intelligence, just 7 per cent of retail financial services professionals said they feel that they are doing well to improve the customer experience – which means another 93% are not achieving what they want for their customers right now.

The good news is that more than 77 per cent of those surveyed felt that their organisation has changed significantly over the past five years to accommodate for improvements in this area.

Mastering data, analytics, and insights to achieve the single customer view in retail financial services is a long process and change isn’t happening overnight, but the opportunity to master your forward thinking single customer view plan can.

The free one-hour webinar, will put you in touch with the way that key organisations in the retail financial services sector are approaching the single customer view in their organisation

The experts providing advice and guidance include representatives from berbank, Swedbank, TIBCO Spotfire and MWD Advisors.

Click here to find out more and sign up to the webinar now  – you can listen live and join in the discussions, or choose to receive the recordings afterwards.

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