“Europe risks becoming a walled garden of commerce” warn payment risk experts

Europe’s first chargeback remediation specialist launches new white paper to help global retailers understand new European regulations: DSM, PSD2 and GDPR 

The Chargeback Company today warns of the threat of eCommerce isolationism brought on by new legislation in Europe: the Digital Single Market, the Revised Payment Services Directive, and the General Data Protection Regulation.

Created by Monica Eaton-Cardone, co-founder of The Chargeback Company, and in collaboration with PiPL, ACI Worldwide, Kount and the Emerging Payments Association, the latest white paper addresses the potential commerce “walled garden” cause and effect of reformed regulations, and the changes businesses can expect, both inside and outside of Europe.

Eaton-Cardone explains, “For those based outside of the EU, European consumers may be made untouchable due to the cost of compliance, privacy and competition. Understanding that security is a top priority and restricting commerce may come as an unintended, much larger, consequence.

The initiatives come into play over the next few months. With little time left to act, many claim the combination of competing regulations has gone too far.

Experts agree that constructing digital walls incites fear and may cement eCommerce isolationism. While it is estimated that 75 percent of the potential economic benefits from the digital transformation will be felt by Europe’s industries, benefits may fall short for retailers outside the region. Increased security protocols should work to support trading sustainability and growth. But, by restricting movements that have facilitated success in other markets, the reverse may be an undesired result.

Demand for innovation

The growing polarisation for new payment and commerce choices between millennials and baby boomers is resulting in a move towards innovative friction-free payments over traditional methods – a significant shift favouring speed over security concerns.

Fear regarding transaction security or potential fraud among consumers appears to be more focused, with concerns mainly centred on privacy, Payment Initiation Service Providers (PISPs) and third-parties. Nonetheless, a survey of the UK public found the majority of consumers (53 percent) maintain they are comfortable with PISPs, whilst a staggering 70 percent would not trust third-parties.

The demand for innovation supersedes consumer education as barriers between safety and speed begin to fade. But new entries into the payment world could mean an increase in transaction disputes and subsequent chargeback activity.

Already a focus for concern, chargebacks for online transactions in the UK have surged by 20 percent, despite card-not-present activity increasing by just 7.5 percent.

“One of society’s greatest threats doubles as a market maker,” explains Eaton-Cardone. “Social networks take news to the next level – whether it’s beneficial or detrimental. When it comes to consumer behaviour, a re-education process is required. Regulations will help, but without a more standardised approach to consumer schooling, this trajectory is dim.”

With better understanding, business owners can leverage the changing legislation to their advantage.  Knowledge about the facts and, most importantly, the effects could not be more relevant for stakeholders and retailers alike.

This regulatory shift will affect businesses around the world. In the new whitepaper, The Chargeback Company, working with leading fraud solutions, payment technology experts, and SME use cases, aims to explain how.

To find out more, visit www.thechargebackcompany.com/whitepapers/a-trident-of-change-in-europe/ to download the full, free white paper.

Founded in 2011, The Chargeback Company (known as Chargebacks911 outside Europe) is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, The Chargeback Company is credited with developing the most effective strategies for helping businesses maximise revenue and reduce loss in a variety of industries and sectors within the payments space.

The Chargeback Company provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel. The company’s innovative solutions and exemplary customer service have earned a vast array of prestigious awards and honours, including the Customer’s Choice Best Chargeback Management award from the CardNotPresent, the Best Industry Solution award, and the Best B2B Software Solution in 2016.

The Chargeback Company’s unparalleled category experience and Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, optimises revenue recovery opportunities, mediates disputes, safeguards reputations, monitors transactions 24/7 and helps proactively prevent future fraud. A division of Global Risk TechnologiesThe Chargeback Company is headquartered in London, UK, with offices throughout North America, Europe and Asia. To learn more about The Chargeback Company, visit www.thechargebackcompany.com or call +44 (0) 203 750 5550.