Retail-BCG’s Enhanced Service Level

Retail Bank Consulting Group (Retail-BCG) is bringing a new dimension to the ATM Managed Services market with the Enhanced Service Level Agreement (eSLA).

Andrew Martin, Retail-BCG’s CEO stated “the eSLA compliments Retail-BCG’s Extended End2End Services, by providing greater availability of cash from the ATMs at anytime. For every percentage point increase in service level our clients increase their profitability”.

Due to Retail-BCG’s expertise, knowledge of suppliers, and integration of services they go beyond the traditional ATM managed services and give clients the ultimate service level agreement – cash availability in excess of 99%. This can be up to 15 percentage points higher than some current ATM networks achieve thereby driving and increasing profitability.

Retail-BCG focus on key market drivers such as:

  • Engineer fix within 4 hours UK wide
  • 80% first time fix
  • 60% of maintenance issues resolved remotely without the need for engineer visits

The eSLA ensures that clients can deliver cash availability at market leading levels:

Retail-BCG are truly excited with the eSLA and guarantee to improve any client cash availability and therefore their profit.

Retail-BCG specialise in the payments sector bringing innovation and expertise to the complex areas of payments and payment devices such as ATMs through our intimate knowledge of card schemes, regulations and operational models. Within our group we also operate an ATM outsourcing and BPO service for our clients. We bring to market new technology, new providers and new solutions which reduce operating costs and enhance service capability.