Semafone CEO Tim Critchley wins Business Leader of the Year

Tech Leaders Awards recognise Tim’s outstanding business leadership

Tim Critchley, CEO of Semafone, the leading provider of data security and compliance solutions for contact centres, has been recognised as the Business Leader of the Year at the prestigious Tech Leaders Awards.

Under Tim’s leadership the company has expanded into the North American market, making an immediate and material inroad with key wins in the telco and insurance sectors. This growth has delivered extraordinary success for the company, accounting for 49 per cent of current revenues.

Other business successes include:

  • A 65% year-on-year increase in revenue to £8.3 million
  • The rapid growth of its worldwide customer base of blue-chip Fortune 500 & FTSE 100 clients
  • Expanding its strong network of channel partners in the UK, US and Australia – including BT, Gamma, Oracle and SecureCo
  • Cementing Semafone’s patented payment method as the industry standard for contact centre data security

Tim said “It is an absolute honour to have been selected as a winner of the Business Leader of the Year – particularly against such strong competition from the other nominees. This award reflects the achievements of the entire team at Semafone – it’s an exciting time for the company and it’s a privilege to work with such a strong group of talented people. With the company going from strength to strength and some exciting developments on the horizon, I very much look forward to the next chapter!”

Information Age editor and award organiser Ben Rossi said “In a fiercely competitive awards programme, Tim won over the judges for his strong leadership and impressive exploitation of the US market through a well-structured and integrated approach. His qualities as an innovative tech and business leader are clearly displayed in Semafone’s recent successes.”

Semafone provides software to contact centres so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact centre, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

The company was founded in 2009 and now supports customers in 25 countries on five continents.

Semafone is vertical agnostic and its extensive customer base includes companies such as AO, The British Heart Foundation, Rogers Communications, Santander, Sky, TalkTalk and parts of the Virgin Group.

BT offers a hosted version of Semafone’s technology – Cloud Contact PCI. Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent.