Semafone wins Best Call Centre Solution in the 2017 CNP awards for third consecutive year

Call centre data security leader takes home award for “Best Call Centre Solution” from the 2017 CNP Expo 

Semafone, a provider of secure payment software for contact centres, today announced it has been named Best Call Centre Solution in the 2017 CNP Awards. For the third consecutive year, Semafone has been recognised by the CNP Awards judges and the readers of for its industry-leading software solution that enables contact centres to securely take payments over the phone, ease compliance with the Payment Card Industry Data Security Standards (PCI DSS) and simplify complex CNP transactions.

“Winning this award further reinforces Semafone’s position as the undisputed, leading solution on the market for securing payments over the phone,” said Tim Critchley, CEO, Semafone. “Businesses from around the globe, spanning many different industries have turned to Semafone to help them not only reduce the risk of having their call centres fall victim to a data breach, but also to minimise the cost and complexity associated with maintaining PCI DSS compliance in CNP environments. We’re proud that our solution is being heralded by both industry experts and our customers for the benefits they provide.”

Semafone’s innovative technology enables contact centres to securely accept payments over the phone by having customers enter their payment card information using the telephone’s touchtone keypad. Dual Tone Multi-Frequency (DTMF) masking prevents call centre agents, recordings or nefarious eavesdroppers from recognising the tones, and therefore, the payment card details. The payment data is securely routed directly to the payment gateway so it is not held in the call centre infrastructure or other unsecured areas of the business. This dramatically reduces the card data environment and scope of compliance for PCI DSS, making it much easier and less costly for organisations to comply. By removing the sensitive data from the call centre environment, Semafone mitigates the devastating financial and reputational risk caused by data breaches.

Semafone provides software to contact centres so they can take personal data securely over the telephone. Semafone’s patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer’s telephone keypad for processing. This prevents personal data from entering the contact centre, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.

The company was founded in 2009 and now supports customers in 22 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Aviva Canada, Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications and TVG.

BT offers a hosted version of Semafone’s technology – Cloud Contact PCI. Major investors of Semafone include Octopus Investments and BGF (Business Growth Fund).

Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect its payment solution, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent. To learn more, visit