Standardized accounting and payment processing for e-commerce at Arvato Financial Solutions

Designed for international use and highly scalable 

With its standardized accounting and payment processing solution Aqount, Arvato Financial Solutions now allows retailers to take complete control of all their financial processes. Aqount is the ideal solution for companies wishing to outsource complex and time-consuming financial processes from receivables management and payment processing to debt collection.

Aqount is particularly suitable for fast-growing, digitally savvy companies interested in finding a scalable, secure and robust solution, as well as corporations looking to set up an online business alongside brick-and-mortar retail or B2B businesses seeking to expand into B2C. It also means they do not have to deal with demanding backend processes and complex interfaces that require communication with various partners and payment method providers or coordination of payment flows. Aqount provides them with quick and easy connectivity.

The solution meets many company and client ease-of-use requirements. “To offer the perfect shopping experience from ordering to payment, numerous processes need to perform smoothly in the background. Yet these financial processes – from invoicing and logging incoming payments correctly to issuing payment reminders and collecting debts – tie up time and staff resources,” explained Florian Krämer, Operations Director in Accounting and Collection at Arvato Financial Solutions. “Aqount offers the perfect solution that can also connect to client systems extremely quickly.”

Arvato Financial Solutions takes care of all financial transactions in the order-to-cash process, including connecting and coordinating a wide array of payment methods, receivables, bank account and cash flow management, chargebacks when customers appeal against payments, returns processing, all the way to debt collection. Every retailer can decide for themselves what expansion level is appropriate for them. Regular reporting ensures that everything from receivables and debt collection information to monthly statements are clearly available at all times. Scalability means seasonal fluctuations are no longer a problem. Product experience and client service remain key considerations at all times, whether for B2B or B2C.

Arvato offers modular solutions for every taste, from the Starter Package all the way to expandable solutions with individualized solution designs, a choice of preferred bank, acquirer and payment provider and customized process designs and accounting systems. The product is designed for international use, is highly scalable and grows in line with the developments and requirements of each business, making it perfectly suited to the fast growing online segment.

Arvato Financial Solutions is a global financial services provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of Arvato.

The company has around 10,000 employees in 22 countries, including a strong presence in Europe, America and Asia, and offers flexible full-service solutions for the efficient, international management of customer relationships and cash flows. Arvato Financial Solutions is synonymous with professional outsourcing services (Finance BPO) centering on cash flow in all phases of the customer lifecycle – from risk management and invoicing to debtor management, the sale of receivables and debt collection. As part of this, the company focuses on minimizing default rates in the business initiation phase and during the collection process. As a result, their services also include optimizing the selection of payment types internationally.

As a financial solutions provider, the company manages around 10,000 customers, specializing primarily in the retail/e-commerce, telecommunications, insurance, banking and healthcare sectors. This makes it Europe’s third largest integrated financial service provider.