Credit and Collections Conference for Utilities Canada 2018

Start:19 Mar 18 (Event is over)
End:20 Mar 18
Location:Sutton Place Hotel Vancouver 845 Burrard Street Vancouver, BC V6Z2K6

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Canada’s economy was “firing on all cylinders” the first half of 2017 which accounted for the best growth rate that Canada has seen in many years. The economy was driven by consumers with the help of healthy job market and wage gains. However, the second half of 2017 has seen a pullback in the economy’s growth rate which is expected to continue into 2018 & 2019 near the long-run growth rate trend. As the economy slows down in the next two years, utilities will continue to be at a disadvantage when it comes to collecting overdue consumer debt as compared to other industries.

Utilities and LDCs must continue to discover new methods and practices to maintain payments, stem delinquencies and assist customers. They realize that developing effective new collection strategies continues to be an ongoing and iterative process. These strategies include strong asset and technology management systems, as well as good human capital programs to recruit and retain skilled talent.

Join us at EUCI’s 10th Annual Credit and Collections for Utilities: Canada conference, where utility and industry experts will speak on potential solutions as well as challenges on the horizon in this critical effort of competing with other creditors. Conference attendees will take away knowledge necessary to implement effective solutions within the area of credit and collections for their companies, and have many opportunities for quality networking with industry peers.

Learning Outcomes

  • Examine the effectiveness of alternative solutions like e-mail, text messaging to replace collection letters
  • Discuss what the debt collection sector looks like for regulators
  • Explain how to improve the customer experience with systems integration technology
  • Discuss successfully managing in-house credit and collection operations
  • Explain analytic tools to fully use the data from smart meters to catch electricity thieves
  • Discuss the legal aspect of collections
  • Evaluate a new RFP process for collection agencies
  • Discuss programs to improve communications with low-income customers



EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET).  In obtaining this accreditation, EUCI has demonstrated that it  complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standard.

EUCI is authorized by IACET to offer 0.9 CEUs for this conference and 0.3 CEUs for the workshop.

Requirements for Successful Completion of Program

Participants must sign in/out each day and be in attendance for the entirety of the course to be eligible for continuing education credit.

Instructional Methods

This program will include case studies, panel discussions and PowerPoint presentations

Download the event brochure here.