Dear Subscriber,

In this issue of the PaymentEye e-newsletter Aran Brown, Managing Director of Europe at Hyperwallet discusses the importance of user experience and how leading e-commerce companies such as Amazon and eBay are creating unique UX designs to keep users engaged.

And in other news, we report on the implications of PSD2 with expert contributions and opinions from Deutsche Bank, Mangopay, Payments UK and more.

We hope you enjoy the issue.

Eastern Europe is still very much a region finding its identity following the breakdown of the Soviet Union over 20 years ago. Countries in the region are at various stages of economic growth and payments infrastructure development, and the e-commerce landscape looks different as you cross borders.

The Second Payment Services Directive (PSD2) is a payments regulation in Europe, which is set to drastically impact the infrastructure for banks, fintechs and businesses using payments data by opening up access to third party providers.

For e-commerce marketplaces, user experience has long been a prime focus. From aesthetic quality to ease of use, UX plays a major role in determining whether consumers stick with the platform long-term or abandon it in favor of a competitor.