Dear Subscriber,

In this issue of the PaymentEye e-newsletter, a new eBook from Credorax explores the importance of gateway processing speed in enhancing customer experience and satisfaction.

Elsewhere, SWIFT discuss the future of global payments and the financial landscape post-PSD2, and Nuggets CEO Dr. Neil Garner examines the necessity of companies’ taking consumer data.

Processing speed is important due to its significant effect on customer experience and resultant satisfaction. In complex e-commerce and m-commerce environments, actual service time as experienced by the customer is difficult to measure and almost impossible to predict.

I spoke to Harry Newman, Head of Banking, SWIFT, about SWIFT gpi’s speedy progress, the future of global payments and of financial institutions in general.

Data sharing for simple e-commerce transactions is not necessary and companies should come clean with consumers about why they are storing their personal data. By Alastair Johnson, CEO and founder, Nuggets.

Open Banking and GDPR are putting more power in the hands of consumers than ever before. In this environment creating not just a seamless but also an innovative customer experience is vital for businesses to remain competitive. By Steve Lemon, Currencycloud.

The agreement marks Samsung Pay’s entry into the Credit Union market and signals an important milestone in its wider expansion into the financial services sector as the business looks to leverage its market share in Android handset sales.